Description
Gain real-time insights into your helpdesk operations with this comprehensive Monitoring and Reporting module.
Track performance, analyze ticket trends, and generate detailed visual reports to support data-driven decision-making. Designed for supervisors, admins, and IT managers who require accurate performance metrics.
Features:
-
Real-time ticket activity monitoring
-
SLA performance tracking
-
Agent productivity dashboards
-
Customizable charts and reports
-
Export to PDF, Excel, or CSV
-
Automated daily/weekly reports
A must-have module for efficient helpdesk management and operational transparency.
Reviews
There are no reviews yet.